Please read this if you experience difficulties with your address being accepted during checkout.

We have been experiencing a growing number of problems with our courier integration, and are working to resolve the issue. Please follow the steps below to bypass the integrated shipping section and place your order for a manual courier booking.

STEP ONE:

Select ‘I will collect my order’

Selecting this option will remove shipping as the default option from your order, which will prevent the TCG platform from preventing you completing your order.

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Steo Two:

Make sure payment method is ‘EFT’

In order for us to manually book your delivery, we need to pack and weigh it and then request the courier collection. Once we have a quotation, we can update your invoice and email you the updated total including delivery. EFT payment method does not require an upfront payment, so you can review your new order total and make your payment to complete your purchase.

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Step Three:

Add an order note!

Finally, fill in the order notes box that you require courier delivery. What you say exactly doesn’t matter, we just need to know that you aren’t actually intending to collect this order yourself and that we should update the order with a courier booking.

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Step Four:

Check your email.

Once the waybill is generated, an email containing our banking details and your amended invoice will be sent to the email address used to place the order. Simply pay your order total into our account, and your order will be dispatched at the next courier pickup time (generally 2pm on working days).

Remember to send your proof of payment if you use any bank besides FNB! This will greatly speed up the process.

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We  apologize for any inconvenience.

Thank you for your patience and understanding! At Famous Mountain we truly value our customers and try our utmost to deliver a standard of service that we would like to experience ourselves. If anything on this page is unclear, or does not resolve your checkout issues please feel free to contact us directly by phone, Whatsapp, email, or SMS. Click below for our contact details.

WhatsApp and phone support available until 8pm.

Contact Us

Our Banking Details:

Name: Famous Mountain
Bank: FNB
Account: 62838892116
Type: Cheque
Branch: 250655
Reference: *your order number*

Please send proof of payment to: info@famousmountain.co.za
Or via WhatsApp to 061 500 6297